The Suntrust company has received a number of complaints from customers about its customer service following the launch of the Cricket app, which is used by players to report issues with the game.
Cricket was launched last year as a free app for users to use to report any issues with cricket and players to complain about.
It allows users to access game-related data from the app and send feedback to the governing body, the ICC and the governing boards of the international cricket board.
In a statement to The Wall Street Journal, Suntrust said it had received around 2,500 complaints since the launch, with most relating to the Cricket application.
In response, SunTrust said the app’s performance had improved and it was working with cricket authorities to identify and remove problems.
The company said it was also working with players to ensure that their cricket app was working correctly.