Up to six million Samsung customers in the US were affected by a software glitch that affected more than 200 million devices, the company has said.
The outage affected more people in the United States than were in any other country.
Samsung told customers that its system was not affected by the outage, the Verge reports.
The company also posted on its customer service page that it was aware of at least six incidents of “unintentional interference” of its software, including “a denial of service attack, denial of access attack, or other malware attack on an external network, and a malicious denial of services attack.”
The problem began on August 24, when the company noticed “a small number of users were accessing or sending unsolicited emails” to Samsung devices.
Samsung was not able to resolve the issue until September 6, and then only after the company had been contacted by law enforcement agencies and other stakeholders.
Samsung says that it notified customers in August and had fixed the issue within a day.
The Verge reports that Samsung has since restored all affected devices.
“We are actively working to fix this issue, and will continue to make improvements and upgrades to our systems in the months ahead,” the company said in a statement.
Samsung’s customer service representative, Scott Riedel, told Business Insider that the company is working with law enforcement to address the issue.
“The issue we are aware of is not connected to the software itself,” he said.
“This is not related to any malware or malicious intent.
This issue is a network-level issue affecting the Samsung Smart Home Hub platform, which has been fixed for customers.”
The issue is not a Samsung product problem, according to the company.
In a statement, Riedal said, “We take these issues very seriously and are working with our customer service team to address this issue as soon as possible.”
The Verge reported that the incident impacted about 100 million Samsung devices, and affected the entire United States, the UK, Australia, and Germany.
The affected devices were affected in “all major US cities and counties, including major metropolitan areas.”
The company did not immediately respond to Business Insider’s request for comment.