An Uber driver who claims he was told to pay fares by the company’s customer service department is now fighting back, saying he was merely asked to deliver a package to his home.
The driver, whose identity was not disclosed by his company, has said that he was paid $3.50 for every ride he had taken on the app last month.
But when he refused, the company allegedly demanded $6.50 per ride.
His company, Lyft, says it is investigating the incident.
“Lyft has launched an internal investigation into this matter,” the company said in a statement.
“We have no further comment at this time.”
The incident came just a day after Uber faced a major blow to its image in India after a damning report revealed that it is using drivers to cover its losses.
Uber said it would suspend all drivers in India for at least a year after the government launched an investigation into the allegations, a move it described as “unnecessary” in a tweet.
Lyft’s drivers are currently banned in some cities, including Mumbai, Bengaluru, Hyderabad and Ahmedabad.
The company’s India operations are based in the US and its drivers operate in the UK and Europe.
Updated August 25, 2018 11:10am