I received an email from an Etsy customer support representative on March 8 asking me to send him a letter to the company.
I’ve been following the story for some time, and I thought it was a really interesting and timely one to share.
It’s the kind of letter you’d write to a colleague, colleague-in-the-moment, coworker, friend, or relative if you were in their shoes.
I wrote it up here on Medium and I’ve got some comments and corrections.
As you can see, the customer service rep wrote:Dear Customer Support, I am writing to inform you that Etsy has decided to shut down their Etsy storefront, effective April 4, 2018.
It is not uncommon for a company to discontinue operations, especially in the online retail space.
In this case, Etsy was one of the largest online retailers and had a reputation for being a great customer service provider.
At the time of the closure, Etsy had approximately 14 million active users and generated $4.9 billion in revenue.
The company also has the ability to add hundreds of thousands of new products every week, with no significant downsizing.
Etsy is a great company that I am very proud of.
Thank you for your continued support and support of Etsy.
Sincerely, Linda C., Etsy Customer Support Representative