Instagram customer support and customer support emails are not designed for business people.
The emails are designed for people who are tech-savvy, who are really, really tech-literate, and who know how to respond to customers, said Mark M. Riehl, the co-founder of Riehle Strategic Partners and a senior vice president at Yahoo.
So, he said, the best way to respond is to not respond at all.
Instagram’s customer service team is not trained in tech-based technology and the team that does have a good grasp of tech-related issues, Riehr said.
They’re not the ones to go out and go, “Oh, here’s how we can help you,” he said.
And it’s not clear to me that the people who can do that are the ones who are best equipped to understand how the social network works.
The company has been doing its best to make the messages more relevant to its users.
But for many, the messages are still just words.
Riell said. “
If you can’t get the message across, why are you there?”
“That’s not an argument that you can just ignore.
You have to have a plan for that.
You need to be able to understand what your audience wants and what your goals are.”
Instagamers should know that the company is not just focused on getting users to like what they’re doing, but also to engage with them.
They can use that as a way to get their message out.
What you need to do is ask, What’s your value?
And then do that with the right words, the right people, the correct people, said Matthew J. Hines, the CEO of online marketing agency The Agency Group.
How many times have you seen someone who says, I’m here to do a great job for me, and then they leave, you know, and that’s because they didn’t know how important that customer service was?
I do think that we need some really talented people in the company, Riesh said.
I think it would be great if we had a really, truly global customer service, but at the same time I think that a lot of people are going to be focused on trying to do their best to get people to like their work.