Mediacom customers have complained about a lack of service from their call center since the company introduced a new phone system in late March.
Many people have complained that the company is overwhelmed by the volume of calls they receive.
Mediacos call center has had trouble handling calls for months.
The company’s call center is located in suburban Dallas, Texas.
The new call center will be built in New York City.
In a statement, Mediacomic said it has “a new system that will make it easier for our customers to receive the kind of customer service that they expect from us.”
Mediacom said the new call system will provide better access to callers and will make calls faster, but the company did not say how much faster.